With WEB-T, our goal is to provide a set of ready-to-use open-source automated solutions for website translation. These solutions will be regularly maintained, with updates released to include necessary improvements or bug fixes reported by users. We recognize that the solutions are potentially complex, and technical challenges can arise.
That is why we have set up a dedicated Helpdesk hub to support users and integrators of the solutions with all technical queries. To ensure a seamless and efficient problem-solving experience, our team will be available during working hours: 9:30 am to 5:30 pm (Mon-Thu) and 9:30 am to 4:30 pm (Fri) CET. They are committed to responding swiftly with tailored solutions addressing specific needs.
You can also explore our website to access a wealth of resources, including FAQs and documentation.
For personalised assistance, our support ticket system is at your disposal. Simply submit your inquiry, and our dedicated team will respond swiftly with customised solutions.
Please contact us by sending a message to DGT-AI-Language-Services-Advisory
ec [dot] europa [dot] eu (DGT-AI-Language-Services-Advisory[at]ec[dot]europa[dot]eu).
In your message, please provide the following information:
Subject: [WEB-T service name]
eg. “WEB-T for WordPress”, “WEB-T for Drupal”, “expanding WEB-T with a new machine translation provider”, etc.
Body:
1. Clearly state your issue or concern: Provide a clear and concise description of the problem you are facing. Be as detailed as possible without being overly verbose.
2. Provide relevant information: Include any relevant information that might help the helpdesk team identify and resolve the issue. This could include error messages, screenshots, or links to related resources.
3. Describe your desired outcome: Clearly state what you would like to achieve as a resolution to your issue. This will help the helpdesk team understand your expectations and tailor their assistance accordingly.
What is a multilingual website plugin?
Multilingual website plugin is an extension that allows you to translate your content using machine translation.
Why do I need a multilingual plugin for my website?
To make your website available to more visitors with the help of machine translation. Visitors will be able to read content in their native language.
Are multilingual plugins compatible with all CMS platforms?
There are separate plugins for Wordpress, Woocomerce, Drupal, Joomla and Magento. If you are using other CMS the Universal plugin can be integrated.
Can I translate all the content on my website using a multilingual plugin?
All the text content of the website can be translated with a mulitlingual plugin. CMS emails can only be translated with the Wordpress and Woocomerce plugin.
Is it necessary to have separate language-specific domains for a multilingual website?
Selecting machine translation engine with the most appropriate domain improves the accuracy of website translation. Website content and use case should be taken into account when making decision.
How do multilingual plugins for CMS platforms facilitate the process of translating content?
Multilingual plugins allow for easier content creation and management in multiple languages.
Can I use machine translation (MT) services with multilingual plugins for CMS platforms?
Yes, machine translation services can be used with multilingual plugins. The default machine translation service used by WEB-T is eTranslation.
What are the advantages and disadvantages of using machine translation (MT) within multilingual plugins?
Machine translation speeds up the translation process and can help you broaden the language coverage if professional translators are not available. The main disadvantage is the quality of the machine translations that need post-editing and manual quality control.
Do multilingual plugins provide options for selecting different machine translation engines?
Yes, plugins support selecting from different eTranslation machine translation engines.
How accurate and reliable is machine translation (MT) when used with multilingual plugins?
Any machine translation should be reviewed by a human for assuring the best quality. Accuracy is domain and translation provider specific.
Can I customize and improve the quality of machine-translated content within multilingual plugins?
Machine translated content can be post-edited to improve it.
Are there any limitations or challenges to consider when using machine translation (MT) in multilingual plugins?
Machine translation cannot substitute a human created translation, because of possible inaccuracies and needs to be reviewed and post-edited. Machine translation may be slow at time due to the heavy work load.
How can I integrate human translation services alongside machine translation (MT) within multilingual plugins?
Human translators can post-edit the machine translated content.
How can I ensure consistency and linguistic quality when relying on machine translation (MT) with multilingual plugins?
Consistency and linguistic quality can be ensured by reviewing and post-editing the machine translated content.
How do I install the multilingual plugin on my CMS platform?
Each specific CMS plugin has a step-by-step installation guide to follow. (link)
Are there any specific system requirements or dependencies for installing the multilingual plugin?
Requirements are CMS and plugin specific.
Where can I find the step-by-step instructions for configuring the multilingual plugin for my website?
Step-by-step instructions can be found on each product page, there is a button "Tutorials for plugin" where you can find the instructions.
Can I easily switch between different languages after installing the multilingual plugin?
After installing and configuring the plugin switching between languages is easy.
How can I customize the language switcher or language selector for my website?
The customization process and options are CMS and plugin specific.
Are there any pre-configured language packs or translation files available for the multilingual plugin?
Joomla and Drupal plugins have installable language packs. Magento and the Universal plugin are based on dynamic content translation.
Can I manually translate content directly within the plugin, or do I need to use external translation tools?
The plugin translates the content without external tools required.
How can I ensure that the multilingual plugin is effectively translating all the elements of my website, including menus, widgets, and custom fields?
Magento and Universal plugins translate only the currently rendered content, to ensure that all content is translated you should open every menu, form and view other dynamic content. Long pages have to be scrolled to to bottom to view and translate all content.
What are the compatible CMS platforms for the website translation plugin?
There are separate plugins for Wordpress, Woocomerce, Drupal, Joomla and Magento. If you are using other CMS the Universal plugin can be integrated.
Is the website translation plugin available free of charge or what are the pricing conditions?
The website translation plugin is available free of charge.
How do I install the website translation plugin on my website?
Each specific multilingual plugin has a step-by-step installation guide on plugin pages
Does the website translation plugin support automatic translation or do I need to manually provide translations?
The website translation plugin supports automatic translation. User needs to sign up with a translation provider to use automatic translation. The default translation provider ir eTranslation.
How accurate and reliable are the translations provided by the website translation plugin?
Machine translation cannot substitute a human created translation, because of possible inaccuracies and needs to be reviewed and post-edited. Machine translation may be slow at time due to the heavy work load.
Can I preview and validate translations before they are published on my website?
Magento and Universal plugin translations can be viewed and edited on the Translation Hub, the translations are publicly available from the moment the plugin is integrated into the website as they are dynamically created when a user changes website's language.
Joomla plugin translates the content upon article creation, the translated versions are created with status "unpublished" so the user can review them first.
Drupal plugin translates the content upon article creation, the translated article publishing status corresponds to the original article. The article can be created as "unpublished" so that translations can be edited and published afterwards.
Does the website translation plugin support different languages and language variations?
Website translation plugin supports different languages and domains specific to selected translation provider.
How does the website translation plugin handle dynamic or user-generated content?
The Universal plugin dynamically translates content as it appears on the page.
Can I translate specific sections or elements of my website selectively using the translation plugin?
Magento and Universal plugin allow you to translate the currently opened page, there is no way to translate specific elements. Drupal plugin allows you to translate different content types separately (UI strings, comments etc). Joomla plugin doesn't provide a way to translate specific elements, the whole page is translated.
Does the website translation plugin offer any SEO features or considerations for translated content?
The Universal plugin allows for an integration in an already multilingual webpage, where one of the existing languages is used as the source for the translations. It does not support multilingual subdomains, the language specific URLs are created by adding "lang" attribute to the URL.
Can I use the website translation plugin to manage translations for multilingual subdomains or language-specific URLs?
The universal plugin allows for an integration in an already multilingual webpage, where one of the existing languages is used as the source for the translations.
Can I easily update or uninstall the website translation plugin if needed?
The updating and uninstallation steps vary between the different plugins.
Which languages are supported in the multilingual website plugin?
Language support depends on the selected translation provider.
MT providers compatible with WEB-T for a user located outside Europe
Currently, the only compliant MT provider is Tilde. We are working on the implementation of other potential MT providers in the future.
Using WEB-T plugin with eTranslation on test website
Websites using the WEB-T plugin with eTranslation integration enabled must be published and accessible online from the eTranslation service.
How to change the colour and form of the language switcher
You can use custom CSS to customise the style of the language switcher. Also, in the ‘’General Settings’’ section, you can choose from the existing topics and language display options. And the floating widget site can be a menu or shortcode-type language switcher.
If we use WEB-T for the automatic translation of our news, would there be a positive impact on our SEO (Search Engine Optimization)?
Yes, content translated by WEB-T is also SEO friendly.
Does WEB-T support the Paragraphs module?
No, WEB-T does not support the Paragraphs module. At the moment, no plan is envisaged to develop such feature. However, as this is an open-source project, anyone can contribute and submit their merge requests in the WEB-T code repository. Developers are welcome to improve this module.
Will it be possible to change the words on the default language URL?
This could be an interesting feature. At the moment, no plan is envisaged to develop such feature. However, as this is an open-source project, anyone can contribute and submit their merge requests in the WEB-T code repository. Developers are welcome to improve this module.
Can the language short code category (eg. pt-pt), post or page name be translated?
Currently this plugin does not support any kind of URL slug translation.